ABOUT SOPER RESERVE

FREQUENTLY ASKED QUESTIONS

WHERE ARE WE

Soper Reserve is situated at 105 Newton Street, Mt Maunganui

 

TICKETS & ACCESS & AGE RESTRICTIONS

Tickets can be purchased in advance from www.ticketmaster.co.nz or over the phone on 0800111999. At the venue, tickets can be purchased from 2pm on the day of each show from our box office situated at the venue entrance.
 
Soper Reserve is a general access (GA), unrestricted venue. There are no seats. There are no reserved areas. First come, first served.
 
All shows - except the 29/12/19 Wilkinson show - are all-ages general admission with NO age restrictions. Every patron must have a valid ticket, no matter your age.
The 29/12/19 Wilkinson show is restricted access R18 – entry is admissible to those aged 18+.

GETTING THERE, PARKING AND ACCESS

On show days there are parking restrictions preventing parking on Newton Street in the immediate vicinity of the venue. Aside from this, there is street parking in the wider area.
 
Subject to “Mobility Access” below, there is no on-site parking.
 
The venue is within easy walking distance of Mount Maunganui centre, and bus/taxi/uber distance from Tauranga City Centre.
 
We recommend the Hospital link bus from Tauranga (Willow Street) that drops near the venue on Hewletts Road. Other bus services here: https://www.baybus.co.nz/faqs/accessible-timetables/
 
Taxis/ride sharing services will drop and pick up from the corner of Newton Street and Aerodrome Road, near the venue.

FOOD and BEVERAGES

Soper Reserve is licensed. There are a number of food trucks on site, including vegetarian options. Free water stations are provided. There are coffee/hot drink outlets on site. You may NOT bring any food or beverages into Soper Reserve.
 
Please bring identification if you wish to purchase alcohol. Accepted forms of ID are: Passport, NZ Driver’s Licence or HANZ 18+ card. If we are unsure of your age and you do not have ID, you will not be able to purchase alcohol.

MOBILITY ACCESS

Refer to site map below.
 
There are six mobility car park spaces on Newton Street in front of the venue. These spaces are free but must be pre-booked. Please contact us once you have purchased your ticket on info@crsmanagement.co.nz or 027 327 1684 to book a car park.
 
There is a mobility patron drop point for cars displaying a valid mobility pass at the entrance to the venue on Newton Street.
 
Venue access for mobility patrons is at the front entrance (immediately adjacent to the mobility car parks and drop point).
 
There are mobility access toilet facilities inside the venue.
 
Guide dogs are welcome at all events. It would be great if you could get in touch with us before the event to let us know if you are bringing your guide dog so we can make sure you get the best out of your concert experience.
 
For all other special access requirements, please let us know if you or a friend or family member is attending an event and requires special assistance on: info@crsmanagement.co.nz or 027 327 1684

WHAT TIME DOES THE SHOW START/FINISH?

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RAIN/ADVERSE WEATHER

These are outdoor concerts. The shows will proceed, rain or shine. Accepting this is a condition of buying a ticket. So come prepared. Be sun smart. Bring rain protection. The venue operator has the sole and absolute discretion to postpone any show, in exceptional circumstances, to an alternative date. In that event existing tickets will be valid for the alternative date or they can be returned to point of purchase for a refund (excluding booking fees), prior to the alternative date.
 
This website will provide up to date information in this unlikely event.
 
Umbrellas are not allowed into the venue.

WHAT SHOULDN'T I BRING?

No food or beverage, including alcohol.
No glass, cans, aluminium, cutlery.
No professional cameras (SLRs or removable lens cameras).
No recording devices.
No tents or gazebos.
No dogs or other animals, other than guide dogs.
No umbrellas (rain or shade).
No furniture, chairs or stools.
No chilly bins.
No prams or strollers.
No airhorns or loud hailers.
No dangerous goods.
No selfie sticks.
No face masks.
No gang patches or gang paraphernalia to be displayed.
No skateboards, roller blades or scooters.
No fireworks, flares or laser lights.
No items that in the opinion of management/security could cause harm or nuisance to other patrons.
If in any doubt, please leave it at home. We take no responsibility for goods surrendered.

COAT CHECK

There is no coat check facility at Soper Reserve.

EFTPOS

There are no ATM machines on site at Soper Reserve. But EFTPOS facilities and paywave are available on site for most purchases.

GLOBELET & SUSTAINABILITY

Soper Reserve does not allow single-use/disposable cups. We have a partnership with Globelet who provide the venue with reuseable cups for all beverage service at each show.
It works like this: when you purchase your first beverage(s), you will pay an additional one time $3 for each cup. When you purchase each subsequent drink, and return the used cup each time, you will be served your new drink in a fresh cup at no extra cost. The used cup will be washed/dried by us and returned to circulation. At the end of your evening, you can either (a) take your cup home as a souvenir; or (b) return it to the “Globelet Refund” tent for a $1 refund; or (c) donate your cup return to our charity of choice “Music Helps” (www.musichelps.co.nz) and we will give the $1 refund to them.
 
Partnering with Globelet allows us all to reuse recyclables and not waste single serve disposables.

CONDITIONS OF ENTRY

Dress code

For safety reasons, footwear is to be worn at all times.
 
We reserve the right to request patrons to present any clothing, bags and other carried items for searching before you enter the venue.
 
We reserve the right to search vehicles entering the venue.
 
Entry will be refused if a patron is intoxicated or under the influence of illicit substances.
 
We comply with the Liquor Licensing Authority and prohibit the serving of alcohol to intoxicated or under-aged persons. Intoxicated or under-aged persons who are apprehended with alcohol will be escorted from the venue.
 
We maintain a strict “no drugs” policy, illicit drugs are prohibited and will be confiscated at the gate. Any persons apprehended with drugs in their possession will be escorted from the venue. Incidents involving alcohol or drugs will be referred to the police where the situation requires it.

Lost, Stolen or Damaged Property

We take no responsibility for any damage to, loss or theft of a patron’s personal property while in or near the venue.
 
Items of value recovered after an event will be taken to the Tauranga Police Station.
 

Behaviour

In order to ensure an enjoyable experience for everyone, we reserve the right to deny entry or remove attendees who exhibit unacceptable or disruptive behaviour. There will be zero tolerance for intoxication. Those who arrive at the gates intoxicated will be refused entry and patrons who become intoxicated will be removed from the venue.
 

Smoking

Soper Reserve is a SMOKE FREE venue.
This includes the use of e-cigarettes and vaporisers.
 

HIRING THE VENUE

Soper Reserve can cater for numerous outdoor events.
 
If you're interested in booking Soper Reserve, please contact Alice Francis to discuss further.